Reference

vip805 Terms & Conditions for Your Account

vip805 Terms & Conditions set the rules for opening, using and closing your account, including phone verification before access and wallet checks for DANA, OVO, GoPay and QRIS.

Account access rulesWallet verification stepsPolicy updates
vip805 vip805 Terms & Conditions for Your Account
HELP WITH TERMS

Where To Ask About Account Conditions

A clear support path matters when a clause affects your account or payment status. If you are in Surabaya, Jakarta or elsewhere in Indonesia, contact us through the available support channel before repeating a wallet transaction. Include your account identifier, the relevant date and a payment receipt so we can connect your question to the correct Terms & Conditions clause without asking for your password.

Team online

Terms clarification

Ask support to explain an account, access or closure clause in plain English. We can point you to the relevant Terms & Conditions wording instead of interpreting it informally.

Wallet status path

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, send the receipt and status reference through support. Never send your password or full security code.

Account change request

If your phone number or personal details need correction, contact us before creating another account. We will explain the verification step required under the current account conditions.

DATA AND ACCESS

How We Apply These Policy Duties

The Terms & Conditions work alongside our practical account controls: we use submitted details to identify the account, record relevant payment events and protect sign-in activity.

Account data

We use the contact and verification details you provide to administer the account, respond to policy requests and connect payment records with the correct account.

Cookie choices

Cookies may support sign-in continuity and page settings. If your browser blocks them, some account steps may need to be repeated, as described by the applicable conditions.

Login protection

Keep your password and phone access private. If you notice an unfamiliar sign-in, contact support promptly so we can check the account under the stated access rules.

Record retention

We retain account and transaction records for the period needed to operate the account, resolve disputes and meet applicable legal duties, subject to the current policy wording.

Policy contact

Use the support channel for questions about Terms & Conditions, data handling or account closure. Include the email or phone detail attached to your account for faster matching.

Requesting a correction

You can ask us to correct inaccurate account details or explain how a record is used. We may request phone verification before changing information tied to access.

Terms & Conditions Questions Answered

These questions address the account and policy points most often checked before opening an account. Our answers follow the Terms & Conditions shown on this page, while a specific account decision may require verification and may depend on local law.

They are the rules governing account creation, phone verification, access, payment matching, data handling, policy changes and closure. Read the current Terms & Conditions before opening an account where local law permits.

Yes. You need to read and accept the current Terms & Conditions during the account path, then complete the requested phone verification before account access can proceed.

We may pause or restrict access when we need to check account details, sign-in activity or a payment record. We will use the applicable process in the current Terms & Conditions.

The payment must correspond with your account details and may be checked against the receipt or transaction reference. DANA, QRIS, OVO and GoPay records can therefore be requested during a status enquiry.

Contact support before opening another account and explain the correction needed. We may ask you to complete phone verification so a change to your contact details remains tied to the correct account.

Use the available support channel and identify the clause, account email or phone detail, and any relevant receipt. Do not send your password; support can direct you to the applicable wording.

We publish the revised wording on this page and identify the change where appropriate. Continued account use after an update means the revised conditions apply to later activity where local law permits.